This privacy policy sets out how Pentagraph Partners uses and protects any information that you share when you use this website and our mobile app.Pentagraph Partners is committed to ensuring that your privacy is protected at all times. Should we ask you to provide certain information by which you can be identified when using this website and mobile app, you can be assured that it will only be used in accordance with this privacy statement.

Pentagraph Partners may change this policy from time to time by updating this page. This policy is effective from April 17, 2023. At its sole discretion,Pentagraph Partners reserves the right to modify this policy at any time. This policy, as modified from time to time, will be available on our website. When you visit our website, you need to ensure to keep yourself abreast with all such modifications. By accessing our website and providing us with your information as mentioned on the website, it shall be deemed that you have accepted all such modifications.

Pentagraph Partners understands that our relationship is strongly built on trust and faith. In course of using information on this website or availing the services,Pentagraph Partners may become privy to the personal information of its customer including information that is of confidential nature. Pentagraph Partners is strictly committed to protecting the privacy of its Customer and has taken all reasonable measures as possible to protect the confidentiality of the customer information and its transmission through World Wide Web. However, it shall not be liable in any manner for disclosure of the confidential information in accordance with this Privacy Commitment or in terms of the agreement, if any, with the Customer or by reasons as required by law / law enforcement agency for such disclosures or by reasons beyond its control and/ or due to breach in security due to cyber attacks and/or technical glitches etc. We may however be required to disclose your personal information to Government, Judicial bodies, and our Regulators or to any person/s to whom the Firm is under an obligation to make disclosure under the requirements of any law binding on the Firm or any of its branches, if required. Hyperlink Policy for user – Any hyperlink to other Internet sites shall be always at customer’s own risk. The contents of which and the accuracy of opinions expressed are not verified, monitored or endorsed by Pentagraph Partners, in any way or manner. Pentagraph Partners shall not be responsible for the setup of any hyperlink from a third party website to Pentagraph Partners.

What we collect

We may collect the following information:

• Name and contact details;
• Personal information, including date of birth, Aadhaar Number, and Permanent Account Number (PAN);
• Demographic information such as gender and income;
• Any other information that can help us improve our services.

What we do with the information we gather

• To conduct Know-Your-Customer (KYC) registration as required by SEBI and/or other regulatory bodies;
• To perform compliance checks and keep/maintain internal records;
• To use the information to improve our products and services;
• To periodically send emails to your registered email address about your investments, or other information which we think you may find interesting.
• You will be free to unsubscribe from our mailing list at any time, if you do not wish to receive such emails from us. From time-to-time, we may also use your information to contact you via phone or email for market research purposes.
• We will not sell, distribute or lease your personal information to third parties unless we are required to share such information under the terms and conditions of the products and services you avail, or we are required to do so by law.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable, physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, any information of the client that is freely available or accessible in public domain or any law for the time being in force shall not be regarded as sensitive personal data or information and Pentagraph Partners shall not be liable for security or protection of the same.

Links to other websites

Our website may contain links to other websites of interest. Such third party websites are not endorsed or sponsored by us. Once you have used these links to leave our website, you should note that we do not have any control over such third-party websites. Therefore, we shall not be held responsible in any manner for the protection and privacy of any information, which you provide whilst visiting such sites and shall not be responsible for any fraudulent acts committed by third parties, etc. arising due to the use of such websites. You should exercise caution and access the said websites at your own risk. You should look at the privacy statement and other conditions applicable to any such third party w.r.t website in question.

Controlling your personal information

If you believe that any of your information with us is incorrect or incomplete, please email us as soon as possible at support@pentagraph.co.in. We will promptly correct any information found to be incorrect.

Security certificates

Pentagraph Partners is a financial services company. We fully recognise and understand the security implications of being a service provider with whom people trust their money. There are many safeguards we adopt in this regard – some of these are technical, and some are structural.

When it comes to data security, our goal is to ensure that:

• Your data is stored safely and securely – passwords are one-way encrypted before being stored in the database for high security.
• All communication with you, or with mutual fund companies and other service providers are encrypted using the highest standards.
• Your data is not shared with anyone, unless you have explicitly requested us or authorised to do so to fulfil a transaction request.
• To ensure that we achieve these goals, we have a variety of certifications/trust verifications in place for our firm, both from technical and legal/operational perspectives. All our communications are encrypted by 256-bit encryption, and our data is hosted with top-tier hosting service providers. Also, our data is continuously backed up to ensure continuity of operations.